How you can help us
We can help and advise you faster and more accurately if you:
- provide relevant, timely and accurate information
- are open and honest
- work cooperatively with us
- treat our employees in ways that are not threatening or abusive.
The EPA is committed to providing a safe workplace with respectful and courteous communications and behaviours towards our staff at all times.
We view abuse, intimidation, threats or harassment of our staff as unacceptable behaviour. If your behaviour is unacceptable, we may:
- provide you with a warning
- set limits or conditions on your contact with us
- cease corresponding or engaging with you
- terminate phone calls.
All general enquiries
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Phone 131 555.
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Email info@epa.nsw.gov.au (please state what you are enquiring about in the subject line).
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Post your query to EPA Head Office, Locked Bag 5022, Parramatta NSW 2124
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Use our online form.
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Visit your local EPA office.
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.
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TTY users should phone 133 677, then ask for 131 555.
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Speak and listen users should phone 1300 555 727, then ask for 131 555.
Services
Report pollution
To report pollution in NSW, phone 131 555 or (02) 9995 5555 from outside NSW (24 hours a day, 7 days a week).
Information
For information and resources, visit Environment Line or phone 131 555.
Media
To contact the EPA media unit, phone (02) 9995 6415 (including after hours) or email media@epa.nsw.gov.au
EPA Connect e-newsletter
EPA Connect, our online newsletter, provides easily accessible information to our stakeholders and the general community about our organisation, our work and latest initiatives. To provide input or ask questions about the newsletter content email epa.connect@epa.nsw.gov.au.
Have your say
To comment on proposed new policies and legislation, visit public consultations.
Subpoenas
Subpoenas for production of documents or other items should be issued to
The Proper Officer, Environment Protection Authority
6 Parramatta Square, 10 Darcy Street, Parramatta NSW 2150
Subpoenas can be served on the EPA
- by email to legalservices.digitalmail@epa.nsw.gov.au
- by mail to EPA Litigation Branch, Locked Bag 5022, Parramatta NSW 2124. Note, there may be delays in processing subpoenas sent by mail.
Subpoenas to give evidence in court issued to a person in their capacity as an officer of the EPA should be addressed to that officer, not the EPA.
Costs of production
Subpoenas for production must be accompanied by $100 in conduct money paid by electronic funds transfer (email legalservices.digitalmail@epa.nsw.gov.au for bank details)
The EPA may also seek to recover any further costs and expenses it incurs in complying with a subpoena to produce.
Costs for court attendance
Conduct money to cover witness expenses must be provided with a subpoena to give evidence. This may include the costs of travel and any accommodation associated with attending court.